Shipping & Returns
FREE SHIPPING TO THE US
- Shipping is FREE for orders to the US
- Note we are located in Australia, shipments are sent via courier; fully trackable and insured.
- Orders are dispatched within 1 business day and tracking number will be provided
Note: Signature required on delivery. Delivery only accepted to street addresses; no post office box or parcel lockers.
WORLDWIDE SHIPPING
- Free shipping to US, all other countries worldwide is $55
- Trackable and insured shipments via international registered post
- Dispatched within 1 business day
Note: Signature required on delivery.
RETURNS
Not sure if you’ll love it? We accept returns on all items, as long as it is unused with our tag attached:
- 14 day returns within Australia with free return shipping
- 7 day returns for international orders (outside of Australia), return shipping is the buyer’s cost and responsibility
A return can be made by emailing us at enquiries@luxeitfwd.com.au before 5pm AEST on the final day of the returns period, and then by promptly following our returns instructions given to return it straight away.
A full refund will be issued for all returned items, with the exception of layby orders where a service fee of 10% of the price will apply for layby returns. We recommend that if the chance of a return, that you purchase the item outright (ie. not using layby) to ensure you can return for free. International postage costs are not refundable.
Full Ts &Cs for our shipping and returns can be found here.
