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Shipping & Returns

FREE SHIPPING TO THE US

  • Shipping is FREE for orders to the US
  • Note we are located in Australia, shipments are sent via courier; fully trackable and insured.
  • Orders are dispatched within 1 business day and tracking number will be provided

Note: Signature required on delivery. Delivery only accepted to street addresses; no post office box or parcel lockers.

WORLDWIDE SHIPPING

  • Free shipping to US, all other countries worldwide is $55
  • Trackable and insured shipments via international registered post
  • Dispatched within 1 business day

Note: Signature required on delivery.

RETURNS

Not sure if you’ll love it? We accept returns on all items, as long as it is unused with our tag attached:

  • 14 day returns within Australia with free return shipping
  • 7 day returns for international orders (outside of Australia), return shipping is the buyer’s cost and responsibility

A return can be made by emailing us at enquiries@luxeitfwd.com.au before 5pm AEST on the final day of the returns period, and then by promptly following our returns instructions given to return it straight away.

A full refund will be issued for all returned items, with the exception of layby orders where a service fee of 10% of the price will apply for layby returns. We recommend that if the chance of a return, that you purchase the item outright (ie. not using layby) to ensure you can return for free. International postage costs are not refundable.

Full Ts &Cs for our shipping and returns can be found here.

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